Range Factor

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Refund Policy

Our guidelines for refunds and returns

Last Updated: April 20, 2024

1. Introduction

At Range Factor, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines the terms and conditions for requesting refunds and is designed to be fair and transparent. By purchasing any products or services from us, you agree to the terms of this Refund Policy.

2. Products and Services Covered

This Refund Policy applies to all purchases made through the Range Factor website, including but not limited to:

  • Digital products (e-books, tutorials, templates)
  • Physical products (art prints, merchandise)
  • Online courses and workshops
  • Membership subscriptions
  • Consultation services

Different refund terms may apply to different categories of products and services, as detailed below.

3. Refund Conditions for Physical Products

3.1 Eligibility Criteria

You may be eligible for a refund of physical products if:

  • The product arrives damaged or defective
  • The product received is significantly different from what was advertised
  • The product is returned in its original condition, unused, and in original packaging
  • The request is made within 14 days of delivery

3.2 Non-Refundable Items

The following items are non-refundable:

  • Custom or personalized items (unless defective)
  • Products with broken seals or that have been used
  • Items marked as "Final Sale" or "Non-Returnable"
  • Products damaged after delivery due to improper handling

4. Refund Conditions for Digital Products

4.1 Eligibility Criteria

Due to the nature of digital products, refunds are generally not provided once the product has been delivered or access has been granted. However, refunds may be considered if:

  • The digital product is entirely non-functional
  • The product is significantly different from what was described
  • The request is made within 7 days of purchase and before substantial use or download

4.2 Non-Refundable Digital Items

The following digital products are strictly non-refundable:

  • Products that have been downloaded, accessed, or used substantially
  • Digital products marked as "Final Sale" or "Non-Refundable"
  • Products where a technical issue can be resolved with reasonable customer support

5. Refund Conditions for Courses and Subscriptions

5.1 Online Courses

For online courses or workshops:

  • Refunds may be requested within 7 days of purchase if less than 20% of the course content has been accessed
  • No refunds will be provided after 7 days or if more than 20% of the course has been accessed
  • If a course is marked as having a "satisfaction guarantee," specific terms will be provided with that course

5.2 Subscriptions and Memberships

For subscription-based services:

  • You may cancel your subscription at any time, which will stop future billing cycles
  • No refunds are provided for the current billing period when cancellation occurs
  • Prorated refunds may be considered for annual subscriptions within 30 days of payment

6. Refund Process

6.1 How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer service team at [email protected] or through our Contact Form
  2. Include your order number, date of purchase, and reason for the refund request
  3. For physical products, you may need to provide photographs of damaged items
  4. Wait for confirmation before returning any physical products

6.2 Return Shipping

For physical products that need to be returned:

  • We will provide return shipping instructions after approving your refund request
  • Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product
  • Items should be carefully packaged to prevent damage during return shipping
  • We recommend using a tracked shipping service for all returns

7. Refund Processing Time

Once we receive and inspect your return (for physical products) or approve your refund request (for digital products):

  • Approved refunds will be processed within 5-10 business days
  • Refunds will be issued to the original payment method used for the purchase
  • You will receive an email notification when your refund has been processed
  • Depending on your payment provider, it may take an additional 3-10 business days for the refund to appear in your account

8. Refund Alternatives

In some cases, we may offer alternatives to a full refund, including:

  • Store credit or gift cards for the value of the purchase
  • Product exchange for a different item of similar value
  • Partial refund if only part of an order is being returned
  • Extended access or additional support for digital products or courses

9. Special Circumstances

We understand that special circumstances may arise. In the following situations, please contact us as soon as possible:

  • If you've received an incorrect item
  • If your order is missing items
  • If you've been charged incorrectly
  • If you're experiencing technical difficulties with digital products

We will work with you to find an appropriate solution, which may include expedited replacements, technical support, or other accommodations.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

11. Contact Information

If you have any questions about our Refund Policy, please contact us: